Terms of Service

1. The Service

MuveMe provides tools to help you plan and track a relocation, including personalized plans, timelines, optional financial or moving workflows, and AI-assisted guidance. We may update, modify, suspend, or discontinue features. Unless we agree otherwise in writing, the Service is for your personal, non-commercial use.

2. Eligibility and accounts

You must be at least sixteen (16) years old, or the age of digital consent in your jurisdiction if higher, to use the Service. You are responsible for the accuracy of information you provide and for safeguarding your credentials and devices. Notify us at support@muveme.com if you believe your account is compromised.

3. Acceptable use

You agree not to:

• Violate applicable law or infringe others' rights
• Probe, scan, or test the vulnerability of the Service, or breach or circumvent security
• Use the Service to distribute malware, spam, or fraudulent or misleading content
• Reverse engineer, scrape, or automate access to the Service except to the extent unambiguously permitted by law
• Impersonate any person or misrepresent your affiliation
• Use the Service to build a competing product using our data or interfaces without permission

4. User content

You retain ownership of content you submit (including intake responses, notes, photos, and documents). You grant MuveMe a worldwide, non-exclusive, royalty-free license to host, process, transmit, reproduce, display, and create technical copies of your content solely to provide, secure, and improve the Service for you. You represent that you have all rights necessary to grant this license and that your content does not violate law or third-party rights.

Aggregated and de-identified insights. We may derive aggregated, de-identified, or anonymized statistics from how you use the Service (for example feature usage, coarse demand patterns, or regional move-intent trends) and may use, publish, license, or sell those statistics to business partners when they do not reasonably identify you. Details, including how we try to reduce re-identification risk and what choices you may have under privacy law, are in our Privacy Policy.

5. Copyright and DMCA

We respect intellectual property. If you believe material on the Service infringes your copyright, send a notice to our designated copyright agent with the information required by the U.S. Digital Millennium Copyright Act (17 U.S.C. Section 512), including: (a) identification of the copyrighted work, (b) identification of the material claimed to be infringing and information reasonably sufficient to locate it, (c) your contact information, (d) a statement of good-faith belief that the use is not authorized, and (e) a statement under penalty of perjury that your notice is accurate and you are authorized to act on behalf of the owner.

Designated agent: MuveMe — support@muveme.com. We may remove or disable access to material we believe violates policy or law and may terminate repeat infringers where appropriate.

If you believe a takedown was wrongful, you may send a counter-notification consistent with applicable law. We may restore content at our discretion where the law allows.

6. AI-assisted features

Outputs from AI features may be inaccurate, incomplete, or outdated. AI output is not a substitute for your own judgment or for professional advice. You are solely responsible for decisions you make and actions you take based on the Service, including reliance on AI suggestions.

7. No professional advice; third parties

THE SERVICE IS NOT LEGAL, TAX, FINANCIAL, INSURANCE, REAL ESTATE, MEDICAL, OR MOVING-INDUSTRY PROFESSIONAL ADVICE. The Service may reference or link to third parties (for example movers, lenders, insurers, listing sites, or tools such as Plaid). Those third parties are independent. We do not endorse, guarantee, or control them. Your dealings with third parties are solely between you and them. We are not responsible for their services, pricing, performance, or conduct. Always verify credentials, licenses, insurance, and contracts directly with providers before you rely on them for a move.

8. Third-party services

The Service may integrate authentication providers, app stores, hosting vendors, AI providers, analytics, payment processors, and other tools. Their terms and privacy policies govern their collection and use of data. We are not responsible for third-party services.

9. Fees

The Service is currently provided free of charge to users. There are no paid plans, in-app purchases, or subscription fees required to use any feature of Muve. We sustain the Service by sharing anonymized, aggregated relocation insights with commercial partners as described in our Privacy Policy.

If we ever introduce optional paid features, we will update these Terms and provide notice in the product before any fee applies to you. Any future paid features will display pricing and billing terms at the point of purchase, and any platform payment terms (for example Apple's App Store) will apply to those transactions.

10. Intellectual property

MuveMe and its licensors own the Service, including software, branding, documentation, and our proprietary content (excluding your user content). Except for the limited rights expressly granted in these Terms, no rights are granted to you. You may not copy, modify, distribute, sell, or lease any part of the Service without our prior written consent.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, MUVEME DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MUVEME AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID MUVEME FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS (US $100). THE EXISTENCE OF MULTIPLE CLAIMS WILL NOT ENLARGE THIS LIMIT. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE CASES, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

13. Indemnity

You will defend, indemnify, and hold harmless MuveMe and its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your user content, your use of the Service, your violation of these Terms, or your violation of law or third-party rights.

14. Binding arbitration and class action waiver

Agreement to arbitrate. You and MuveMe agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service (collectively, "Disputes") will be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, except as stated below. The Federal Arbitration Act governs this section. The arbitration will be held in English. You may also assert claims in small claims court if your claims qualify.

Class action waiver. YOU AND MUVEME AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. Unless both you and MuveMe agree otherwise, the arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.

Opt-out. You may opt out of this arbitration agreement within thirty (30) days of first accepting these Terms by emailing support@muveme.com from the email address associated with your account with the subject line "Arbitration Opt-Out" and your full name. If you opt out, the arbitration agreement does not apply, but the class action waiver may still apply to the extent permitted by law.

If a court or arbitrator finds this section unenforceable as to a particular claim, the parties agree that exclusive jurisdiction and venue for that claim will be the state and federal courts located in Delaware, and you consent to personal jurisdiction there.

15. Termination

You may stop using the Service at any time. We may suspend or terminate your access if you violate these Terms, create risk or legal exposure, or if we wind down the Service. Provisions that by their nature should survive (including intellectual property, disclaimers, limitations of liability, indemnity, arbitration, and governing law) survive termination.

16. Electronic communications and assignment

You consent to receive communications from us electronically (for example email or in-app notices). We may assign or transfer our rights and obligations under these Terms in connection with a merger, acquisition, or sale of assets. You may not assign these Terms without our consent.

17. Export controls and sanctions

You may not use or export the Service except as authorized by U.S. law and the laws of your jurisdiction. You represent that you are not located in a country subject to a U.S. government embargo or designated as a terrorist-supporting country and that you are not on any U.S. government list of prohibited or restricted parties.

18. General

These Terms, together with the Privacy Policy and any additional terms presented at the point of purchase or for a specific feature, constitute the entire agreement between you and MuveMe regarding the Service. If any provision is held unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. Section titles are for convenience only.

19. Changes

We may modify these Terms from time to time. We will post the updated Terms on this page and update the "Last updated" date. If a change is material, we will provide reasonable notice or obtain consent where required by law. Your continued use after the effective date of updated Terms constitutes acceptance. If you do not agree, stop using the Service.

20. Governing law

Except to the extent preempted by the Federal Arbitration Act or other U.S. federal law, these Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles. Subject to Section 14, you consent to the personal jurisdiction of the state and federal courts in Delaware for disputes not subject to arbitration.

21. Privacy

Our Privacy Policy explains how we collect and use personal information.

22. Contact

Questions about these Terms: support@muveme.com.